Privacy Policy

Who we are

We are P.S. Pet Treats, a small business based in Moonee Beach, NSW, Australia, specialising in natural pet treats, supplements, and toys. Our website address is pspettreats.com.au

What data we collect and why

Product reviews

When visitors leave comments or reviews on the site, we collect the data shown in the comment or review form, as well as the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

When you leave a product review, we collect the information you submit in the review form along with your name or display name.

Account registration and checkout

When customers create an account or check out as a guest, we collect the following information:

  • Contact information: Name, email address, and phone number (optional).
  • Shipping and billing details: Address and payment information.
  • Account information: Username and password (for registered users).

This data is necessary to process and fulfil orders, provide customer support, and enhance your shopping experience.

Media

If you upload images to the website (e.g., as part of a product review), avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the website.

Contact forms

When you submit a message through our contact forms, we collect the following information:

  • Name
  • Email address
  • Phone number (optional)
  • The content of your message

This data is collected to:

  • Respond to your inquiries or requests.
  • Provide customer support.
  • Improve our services based on feedback.

Additionally, your IP address and browser user agent string may be collected to help with spam detection. We use Google reCAPTCHA on contact forms to protect against spam and abuse. reCAPTCHA collects data, such as your IP address and interaction with the site, to determine whether a visitor is a human or a bot. This data is processed according to Google’s Privacy Policy and Terms of Service.

Cookies

  • Comments and reviews: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
  • Login: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
  • Shopping Cart and Checkout: We use cookies to remember items in your cart and streamline the checkout process.
  • Analytics Cookies: We use Google Analytics to collect anonymised data about how visitors interact with our website. This includes information like pages visited, time spent on the site, and geographic location (generalised). This data helps us improve the website experience for our users. For more information, see Google’s Privacy Policy.
  • Security Cookies: Our website uses Google reCAPTCHA to protect against spam and abuse. reCAPTCHA collects data, such as your IP address and interaction with the site, to determine whether a visitor is a human or a bot. This data is processed according to Google’s Privacy Policy and Terms of Service.

You can control or disable cookies through your browser settings. However, some features of our website may not function properly without cookies.

Who we share your data with

We only share your data with trusted third parties as necessary to provide our services, including:

  • Payment processors to handle transactions.
  • Shipping providers to deliver your orders.
  • Spam detection services to filter comments and reviews.
  • Third-party plugins that enhance website functionality, such as WooCommerce.

If you request a password reset, your IP address will be included in the reset email to ensure security and fraud prevention.

How long we retain your data

  • Comments and Reviews: The comment and its metadata are retained indefinitely to allow follow-ups and maintain site content.
  • Account Information: Retained until the user requests deletion or their account becomes inactive for a prolonged period.
  • Order Information: Retained for seven years, in compliance with Australian tax and record-keeping laws.

Your rights over your data

If you have an account or have made a purchase, you can request:

  • An export of the personal data we hold about you.
  • Deletion of your personal data, except for data required for legal, administrative, or security purposes.

To make a request, contact us through our contact form. You can also request corrections to any inaccurate or incomplete personal information we hold about you.

Contact Us

If you have questions or concerns about this privacy policy or how your data is handled, please contact us through our contact form.